AI Operations Manager for MSPs
Managed service providers spend thousands of hours manually triaging, routing, and resolving IT tickets. This platform uses LLMs and agentic workflows to analyze incoming tickets, route them intelligently, suggest resolutions, and even auto-resolve common issues — creating leverage for every technician.
The problem
MSPs are drowning in repetitive IT tickets. Technicians spend 60-80% of their time on Tier 1 issues that AI could handle, leaving no time for high-value strategic work.
The solution
A vertical AI platform purpose-built for MSPs that integrates with PSA tools like ConnectWise and Autotask, uses LLMs to understand ticket context, and automates resolution workflows.
Progress
- —Market research and customer discovery with 15+ MSP owners
- —Architecture design for the AI triage engine
- —Building ConnectWise PSA integration
- —MVP development in progress
Lessons learned
- 01
Vertical AI wins when you deeply understand the workflow — generic AI tools don't cut it for specialists
- 02
MSPs respond well to ROI framing — time saved per technician per month
- 03
PSA integrations are the critical unlock for any MSP tool